Cancellation Policy 

Private Lessons and Groups: 

We are saving our staff/studio/time for you.  

Please be courteous and abide by the following cancellation rules.

All cancellations/changes etc will be subjected to a $20.00 fee even if it is cancelled or changed in the time frame described below.  

This covers our administrative time in booking.

There are no exceptions to the $20.00 fee.  

You will receive the balance of what you paid as IN-STUDIO CREDIT IF you adhere to the instructions below.  We do not refund money or credit cards UNLESS we cancel on you.  

Please take a moment and read the detailed cancellation rules below. 

 

Private Lesson ~

Please read carefully- we are very strict on cancellations because we are so busy.

48 hour notice needed for Private lessons that have 3 or less students or all pre paid $ is forfeited.

$20.00 standard cancellation/change fee applies.  

This should be done by phone AND EMAIL!

We prefer that it has a date and time stamp.  

 pittsburghaerialsilks@gmail.com  

 

Private Group/Party~

Please read carefully- we are very strict on cancellations because we are so busy.

   Rule 1.    14 days needed to cancel-move-change any type of group or party or all pre paid $ or promo vouchers will be forfeited.

     Rule 2.   If you booked less than 14 days from your event, there is no grace period for cancelling and any changes will be a forfeiture of all $ collected. There will be no in studio credit given if you book less than 14 days before your event. 

   Rule 3.  We explain at the time of booking that FULL PAYMENT is due.  You will not be fully booked until we receive payment. The time will be held and staff assigned when the FULL payment is completed.  We ask that you pay for only those you know for sure are coming.  You always have the option to add more later.   We do not reimburse or give credit if you paid for guests and they didn't show up.  We chose our staff based on many variables of your party.  We are not in control of your guests attendance.  

$20.00 standard cancellation/change fee applies.  

This should be done by phone AND EMAIL!  pittsburghaerialsilks@gmail.com.

We prefer that it has a date and time stamp.  

Again- We do not refund $ or credit cards UNLESS we cancel.  If you cancelled in ample time, you will receive IN STUDIO credit only and the $20.00 fee will be taken from this.  

Tardiness: 

We will be ready for you for the time you booked your private lesson or party.  If you are late, you will receive the balance of the time (example: Your 1 hour Lesson is to begin at 6pm, you arrive at 6:15pm, your lesson will still end at 7pm).  In the unlikely event we (the staff) are running late etc., we will make the time up for you.  

 

 

 

Formerly Pittsburgh Aerial Silks

© 2010 by  Holly Dayton-Kirby; Founder of Pittsburgh Circus Center and Pgh Aerial Silks